Question 1

How do I place my order?

Accepted Answer

To place an order, simply validate your cart and create a customer account.
 This account allows you to track your order status and manage your personal information securely.

Question 2

What is your data protection policy?

Accepted Answer

We take all necessary measures to ensure that your purchases are made in complete confidentiality, through secure transactions.

Personal data collected when creating your account is used exclusively by our company for managing orders, shipping, and customer service.

We do not store any credit card data: all payments are processed through secure payment platforms, and we do not have access to your full card details.

Your personal data (excluding payment information) is retained for a maximum of 5 years, in accordance with legal requirements.

Question 3

What are the payment methods ?

Accepted Answer

Payment for your items is processed through a secure system, using the following methods:

IN FULL
 • Credit or debit card
 • PayPal
 • Bank transfer: available only for custom orders placed offline (bank details will be provided at the time of order)
 • ❌ Cheques are not accepted

IN INSTALMENTS
 • Credit card via PayPal, depending on the conditions of your PayPal account.

Question 4

What are the shipping Methods ?

Accepted Answer

Items in stock are shipped after your payment has been confirmed.

📦 Free shipping thresholds:
 – €150 in mainland France
 – €200 in Europe
 – €280 in the United Kingdom
 – €300 in Eastern Europe, Norway & Maghreb
 – €400 internationally
 – €450 in overseas territories
 Shipping costs are automatically adjusted in your cart based on destination and weight.

FRANCE (Mainland), MONACO, ANDORRA & EUROPE
Home delivery
 – Standard delivery: 3 to 5 business days
 – Express delivery (France only): 1 to 2 business days (Corsica may require extra time and cost. Please contact us before placing your order.)

Personalized delivery (upon request only)
Hand-delivery option
 A personalized hand-delivery service may be offered for urgent or custom orders, exclusively to clients located in Greater Paris (inner suburbs).
 This confidential service is available on a case-by-case basis, depending on the nature of the order and our atelier's availability.
 👉 Please contact us before placing your order to discuss the options.

OVERSEAS TERRITORIES 1
(Guadeloupe, Martinique, Mayotte, Réunion, French Guiana, Saint Pierre and Miquelon, Saint Martin, Saint Barthélemy)
We offer two home delivery options:

📦 Standard Shipping – ECO
 Estimated delivery time: 20 to 30 business days
Partial tracking only
No insurance or signature on delivery
 Ideal for small, non-urgent shipments

🚀 Premium Shipping
 Estimated delivery time: 5 to 7 business days
Priority handling
Full and detailed tracking
Signature required on delivery
Compensation in case of loss or damage

OVERSEAS TERRITORIES 2
( Nouvelle-Calédonie, Polynésie Française, Wallis-et-Futuna, Terres australes et antarctiques françaises.)
Home delivery
 – Standard delivery: 6 to 18 business days

INTERNATIONAL
Home delivery
 – Standard delivery: 3 to 8 business days

Question 5

Which regions do you ship to?

Accepted Answer

We offer delivery to mainland France, the French overseas territories, and internationally, provided the client’s location is eligible for our shipping services.

Question 6

Can I receive my order at a different address?

Accepted Answer

Yes, you can have your order delivered to the address of your choice.
 Simply enter the preferred shipping address when placing your order online.

Question 7

How can I track my order?

Accepted Answer

Once your order is confirmed and paid, you will receive a tracking number by email.
 This number will allow you to follow the delivery status of your parcel in real time.

Question 8

What if I don’t receive my order?

Accepted Answer

If your order has not been delivered within 30 days of the estimated delivery date (except in cases of force majeure), you may request to cancel the sale in writing.
In that case, all amounts paid will be fully refunded within 14 days of your request, in accordance with Articles L216-2, L216-3, and L241-4 of the French Consumer Code.

Question 9

What is your return policy?

Accepted Answer

You have a legal right of withdrawal within 14 days from the date of receipt of your order.
 	Returned items must be in their original condition, complete (including packaging, 
	accessories, instructions...), and accompanied by the purchase invoice, in order to be 
	resold as new.
	📦 Return shipping costs are the responsibility of the customer.
 	❌ Damaged, used, or incomplete products will not be refunded or exchanged.
Refunds will be processed within 14 days of receiving and inspecting the returned items, via bank transfer, credit card, or store credit, depending on your original payment method.

HÙMA HOME PARIS

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